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Call Avoidance : ウィキペディア英語版 | Call Avoidance
Call Avoidance is a popular strategy implemented to reduce inbound call volumes to contact centers in the customer service industry, particularly in the consumer market. ==Basis== It is based on the fact that person to person service calls are time consuming and costly and should be accessed only when there is no viable option. Voice calls can then be reserved for high priority, complex service requests, or emergency situations where the quick response of skilled phone agents is essential.
抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Call Avoidance」の詳細全文を読む
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